On-Going Care
Your website never stops. Neither do we.
Dedicated development hours for content changes, design tweaks, bug fixes and new features. All handled by people who know your site inside out.
Plans
Choose the hours that suit you.
Three-month minimum term, then month-to-month. Upgrade, downgrade or cancel anytime after that.
All prices in NZD, exclusive of GST. Hours do not roll over.
Save 10%
4 hours of support per month. Perfect for regular content updates and minor changes.
- 4 hours of development per month
- Development requests
- Content update requests
- One active request at a time
- Priority and phone support
Save 17%
8 hours of support per month. Ideal for adding landing pages and regular design work.
- 8 hours of development per month
- Development requests
- Content update requests
- One active request at a time
- Priority and phone support
Save 20%
16 hours of support per month. For sites that are always evolving and need constant attention.
- 16 hours of development per month
- Development requests
- Content update requests
- One active request at a time
- Priority and phone support
Not ready for a plan? We also offer ad-hoc development for hosted clients at our hourly rate.
per hour + GST
How it works
Simple from start to finish.
Submit a request, we get to work. No complicated processes, no chasing.
Submit a request
Submit your request through our form, including any details, files or screenshots that might help.
We review and scope
We review the request, estimate the time required and let you know when to expect it done.
We build it
Our team gets to work and we'll keep you updated as things progress.
You review and approve
We let you know when it's ready. You review, request changes, or approve and we push it live.
What's covered
Use your hours for development.
Your support hours cover development work. Designs need to be provided or approved before we build. Here are the most common requests.
Content Updates
Blog uploads, text changes, image swaps, new pages from supplied designs, menu updates. The most common use of support hours.
Feature Updates
New contact forms, galleries, booking widgets, or page templates. Design must be provided or approved before development begins.
Landing Pages
Campaign pages, seasonal promotions, event pages. Built from your supplied design so you can launch when you need to.
Development Changes
Layout adjustments, responsive fixes, structural changes. We handle the development side, you or your designer provides the design.
These plans cover WordPress development only. Design and third-party app setup are not included. We can embed tools like Zapier, Calendly and Mailchimp on your site and make sure they work, but we don’t configure them inside the apps themselves. If you need help with design or third-party integrations, we can connect you with a trusted partner.
Why a care plan?
Websites need on-going attention.
Your website is not a set-and-forget asset. Content goes stale, designs need refreshing, new features get requested, and things sometimes break. A care plan means you always have a team ready to act.
Because we host your site, we already know it inside out. That means faster turnarounds, fewer mistakes, and work that fits seamlessly with what’s already there.
Dedicated hours, no surprises
You know exactly what you're paying each month. No quoting back and forth for every small change.
Built by the people who know it
Your requests are handled by the same team that built your site. No handovers, no learning curves.
A real person, every time
Submit your requests, get a real response, and never feel like you're chasing. Just simple, human support.
Scale up or down any time
Need more hours one quarter and fewer the next? Upgrade or downgrade your plan whenever you need to.
Frequently asked
Support questions
Common questions about our on-going care plans.
What's the difference between hosting and care?
Hosting keeps your website online. Care keeps it improving. Care includes ongoing development time, content updates, design tweaks and the kind of attention that stops small issues becoming big ones.
Do I need to host with Control Shift to get a care plan?
Yes. Our care plans only work for sites we host. Our systems, monitoring and workflows are built around our hosting environment, which is what allows us to deliver the kind of fast, reliable care we’re known for. If your site is hosted elsewhere, we’d need to migrate it across first, which is something we handle as part of getting you set up.
How quickly do you respond to support requests?
Most requests get a real human response within a few hours during business hours. Urgent issues are picked up faster. You’ll never be left wondering whether someone’s seen your message.
Do I get a set number of hours each month?
Yes. Our care plans include monthly hours that can be used for content changes, design tweaks, new features or whatever needs attention. Anything left over rolls into the next month.
What happens if I need more time than my plan covers?
We’ll let you know before any work goes over your included hours. You can either bump up to a larger plan or pay for the extra time at our standard rate. No surprises on your invoice.
Can I cancel my care plan if I need to?
Yes, with notice. We don’t lock anyone into long contracts. If we’re not the right fit, we’d rather you say so than feel stuck.
Why is care recommended with every site you build?
Because a website isn’t a project with an end date. It’s an asset that needs looking after. Hosting keeps it safe and online, but care keeps it evolving with your business. The two work hand in hand, which is why we recommend both from day one.
Reviews
5-star rated on Google, here's why
Control Shift are always amazing to deal with, with expertise second-to-none. Having worked with them for years, I wouldn’t hesitate to recommend them to anyone who’s looking to up their web game. Nothing is ever too difficult, and they’re great at explaining technical topics in ways that are easy-to-grasp.
“Alex Clark
The Caretakers
I’ve been using Paul and the team at Control Shift for a number of years now – for their exceptional hosting and tech services and also to have the websites I design, developed into working sites. I’ve consistently been impressed on all fronts, as have my clients.
“Tim Kavermann
Fuel Media
So stoked with Control Shift, they have been incredibly generous with their time and support while we’ve been getting our website right. They’ve shown a lot of patience and care throughout the process, and the end result looks awesome. Really appreciate their flexibility and the extra effort they’ve put in to help us out.
“Luke Burrows
Wise Boys