Need something changed on your website, or spotted something that isn’t working? Here’s how to reach us, and how to help us fix it quickly.
Send a support request
The best way is our support request form. Tell us what you need, add the page link, and attach screenshots if you have them. You’ll get a confirmation email with your ticket details straight away.
Prefer email or phone?
Email [email protected] or call 09 390 7975. Either way, a ticket is created so nothing gets lost.
What happens next
A real person on our team reviews your request and gets back to you, usually within one business day and often within a few hours. If the change is more than a small tweak, we’ll let you know the cost before we start.
Help us fix it faster
- The page link where you saw the problem.
- What you expected to happen, and what happened instead.
- A screenshot or a short screen recording (a Loom link is perfect).
- Your device and browser, for example iPhone and Safari, if it only happens on one of them.